Billing, Auto-Renewal & Expiration Dates
- Memberships begin on the date you sign up.
- Monthly membership renew on the same day of the month as your sign-up date (i.e. if you sign up on the 11th, you’ll be billed each month on the 11th.)
- For memberships where this is relevant, the week is Monday-Sunday.
- All memberships will auto-renew unless you have cancelled it according to the cancellation policy below.
- All class cards expire after one year.
- Failure to attend class does not relieve you of the obligation to pay for your membership.
Cancellation Policy
- All cancellation requests must be submitted in writing via e-mail to contact@crossfitvirtuosity.com before the membership renewal or contract membership billing date. To ensure you won’t be charged, please make sure to submit your cancellation request at least 5 days prior to your renewal date. Should you submit a cancellation request 1-5 days prior to your renewal date, you may be charged but we will refund your payment once your cancellation has been processed.
- Month-to-month memberships may be cancelled upon expiration of their term (e.g. after the month is up) with no penalty.
- Contract memberships may be cancelled for any reason on a billing date (i.e. monthly) for the fee of the discount you received for signing the contract (e.g. if you use 3 months of a 6-month contract, you’ll be able to break it for $75 — the 3x$25 you saved by signing the contract.)
Past Due Payments / What Happens If Your Card Doesn’t Go Through
- We understand that cards are often lost or stolen or expire, and a charge will sometimes be declined. We ask that in this case, you provide us with updated billing information in a timely manner, which we define as within two weeks. Should your requested payment method fail, and should you fail to specify a replacement method within two weeks, we reserve the right to charge any other payment method for you that we have on file.
- Payments more than two weeks past due will be subject to a $20 administrative fee.
- Should payment be made more than two weeks late 3 or more times, we will send the official CrossFit Virtuosity Dick Puncher to hunt you down. And also if you have a contract membership, you will have to pay the balance of the contract up front in order to continue.
Hold Policy
- Memberships may be temporarily placed on hold in the case of serious illness or injury. To place a membership on hold, please e-mail contact@crossfitvirtuosity.com, including:
- A description of your injury and how it occurred, if you are comfortable sharing that.
- A note from your doctor indicating that you are unable to participate in classes.
- All holds are subject to the following conditions:
- The maximum hold period is 3 months.
- Once 3 months of hold has been reached, the membership must either be reactivated, or it will be dropped and any remaining credit will be forfeited. If we do not hear from you regarding what you would like to do with your membership, it will be dropped and any remaining credit will be forfeited.
- Holds may be terminated early at any time.
- There are no retroactive holds: you must let us know in advance if you wish to place your membership on hold.
- Upon expiration of the hold, the member’s account will automatically become active, and payments will resume.
Membership Lapses
- Our general policy is to honor membership rates as long as the membership is maintained. This means that should our rates increase, you will most likely not be subject to said increase unless you allow your membership to lapse. We reserve the right to take this back if we’re struck by some kind of disastrous financial situation, but we promise to try our hardest to make it happen. Members who joined within our first year of operation continue to be subject to our “Old School” pricing policy.
- Membership lapses include but are not limited to:
- Memberships dropped at the specific request of the member.
- Memberships dropped due to expiration of the maximum hold period.
- Memberships dropped due to non-payment. We will give you a grace period of two weeks to correct any billing issue (expired or invalid credit card) before memberships are dropped for this reason.
- Should your Level 2 membership lapse for at least 3 months, OR should you not attend for that amount of time, you must refresh your skills prior to attending Level 2 classes to ensure that you will be able to safely participate in class. You can do this by either:
- Booking a Test Out appointment, and passing that Test Out. You may attend Level 1 classes to ramp back up prior to booking your test out appointment.
- Completing a private review session at current private training rates.
Benefits of Membership
These policies are designed to ensure that our athletes receive the best and safest training experience. We believe that participation in our programming under the watchful eye of a coach is critical to success. As someone who knows a thing or two about athletics once said, “Practice does not make perfect. Only perfect practice makes perfect.” Please allow us to help you practice perfectly!
- Level 1 Membership confers the following benefits:
- You may attend any CrossFit Level 1 class, up to the number of classes specified by your membership type.
- Level 2 Membership confers the following benefits:
- You may attend any CrossFit Level 1 or CrossFit Level 2 class, up to the number of classes specified by your membership type.
- You may engage in supplemental skill training and/or mobility in the 20 minutes before or after any class subject to the following conditions:
- Supplemental training may not interfere in any way with any class or private training session — it must not be in the way of class or private training, and class and private training have priority use of all equipment.
- A lead coach may veto supplemental training at any time.
- For safety reasons, and because we do not believe that this is a good approach to strength training, barbell weightlifting may not be completed during this time.
- You may attend Lab Hour, subject to the following conditions:
- Any Level 2 member may attend to work on bodyweight skills.
- Level 2 members with unlimited membership who are currently enrolled in a weightlifting program, or who have consulted with a coach and received specific clearance and directions, may engage in supplemental strength training.
- Weightlifting program members (i.e. members who are not unlimited but are specifically enrolled in Olympic Weightlifting or Powerlifting training program,) may make up sessions during Lab Hour time.
- Lab Hour counts as a class for the purposes of membership. All members must sign into every Lab Hour.
- You may attend Open Gym, subject to the following conditions:
- Any Level 2 member may attend to work on bodyweight skills or to complete a WOD of his of her choice.
- Level 2 members with unlimited membership who are currently enrolled in a weightlifting program, or who have consulted with a coach and received specific clearance and directions, may engage in supplemental strength training.
- Weightlifting program members (i.e. members who are not unlimited but are specifically enrolled in Olympic Weightlifting or Powerlifting training program,) may make up sessions during Open Gym time.
- Open Gym counts as a class for the purposes of membership. All members must sign into every Open Gym.