Gym Policies

Dogs, Kids, and Babies

We love your dogs and kids! To keep everyone safe, to keep the gym clean, and to make sure there’s enough space to workout though, we ask that if you have a dog or a kid, you review these policies.

    • Please be sensitive to the fact that not everyone is a dog person, and many people are allergic to dog hair/saliva/etc.

    • Dogs that bark, whine, jump, or bite are never allowed at the gym.

    • Dogs must be on a leash at the front of the gym (in front of the first rig) at all times. If the weather is nice, please tie them to a kettlebell right in the doorway or outside.

    • If it’s a bad weather day, please bring your dog only if absolutely necessary (as inside space is at a particular premium when it’s not nice outside, and we don’t want a barbell falling onto your dog.)

    • We reserve the right to ask you to remove a disruptive dog, even in the middle of your workout.

    • If your dog poops or throws up on the floor, you must immediately do a complete clean up with a product containing bleach (we stock Clorox Clean-Up.)

    • Babies in strollers are welcome to accompany a parent to class.

    • You are responsible for ensuring your baby doesn’t disrupt class, even in the middle of your workout.

    • You are responsible for making sure your stroller is parked in a safe and secure location: please ensure that there is PLENTY of space between your stroller and anyone who is working out with weights (including you!)

    • You can bring your child to the gym, but to minimize disruption and potential safety hazards we ask that you only bring kids if absolutely necessary.

    • Out-of-stroller kids must be at least 5 years old to accompany a parent to the gym.

    • If there are more than 12 athletes in the gym, kids must sit off the gym floor and not play with any gym equipment.

    • If there are fewer than 12 athletes in the gym, kids may stay with their parent.

    • Kids must not play with any equipment unless their parent has signed an under-18 waiver for them.

    • Kids must not get in the way of group class.

    • You are responsible for making sure your kid is staying safe and out of the way, even in the middle of your workout.

    • Coaches and front desk staff are not responsible for your children.

    • We reserve the right to ask you to take your child home if we deem it necessary.

Bikes, Scooters, and Skateboards

We are huge supporters of a car-free lifestyle, and love that you guys are biking / scooting / skateboarding to the gym! However, for safety, any transportation device that’s bigger than a skateboard should stay outside. Please review our full policy regarding your chosen wheelie thing below.

    • We love bikes, but they are not allowed inside the gym. We have a large bike rack right outside. If your bike is too fancy to lock up outside, please get here another way (there’s a very convenient Citibike rack right across the street!)

    • Emergency provision: please consult with a coach if you forget your bike lock and they will try to accommodate you.

    • Small/foldable scooters can come inside and should be left in the locker room with other belongings.

    • Large electric scooters should be locked up outside. We should not be considered a charging location.

    • No belongings, including scooters and skateboards, should be left in the gym when you're not there (apart from inside lockers.)

    • Emergency provision: please consult with a coach if you need an emergency scooter charge to make it home, and they will try to accommodate you.

    • Small skateboards can come inside and should be left in the locker room with other belongings.

    • No belongings, including skateboards, should be left in the gym when you're not there (apart from inside lockers.)

Membership Changes

We’re a small admin team, so please make sure to submit your change request at least 5 business days in advance. Please be patient and don’t submit multiple change requests.

    • End-of-membership-month holds are always allowed, and you can resume your membership any time.

    • Mid-membership-month (MMM) holds are only granted in the case of serious illness or injury.

    • Should you submit a hold request 1-5 business days prior to your hold start date, you may be charged but we will refund your payment once your hold has been processed.

    • There are no retroactive holds: you must let us know in advance if you wish to place your membership on hold.

    • A start and end date are required for every hold.

    • Upon expiration of any hold, the member’s account will automatically become active, and payments will resume.

    • The maximum hold period is 3 months; the end date can be adjusted earlier if you’re ready to return, or later up to the maximum 3 months.

    • If 3 months of hold is reached, the membership must either be reactivated, or it will be dropped and any remaining credit will be forfeited. If we do not hear from you regarding what you would like to do with your membership, it will be dropped and any remaining credit will be forfeited.

    • All cancellation requests must be submitted via the link above before the membership renewal or monthly contract membership billing date. Retroactive cancellations are not permitted.

    • We’re not your typical gym and we’re happy to cancel your membership if you won’t be able to use it. BUT we’re a small admin team, so to ensure you won’t be charged, please make sure to submit your cancellation request at least 5 business days prior to your renewal date.

    • Should you submit a cancellation request 1-5 business days prior to your renewal date, you may be charged but we will refund your payment once your cancellation has been processed.

    • Month-to-month memberships may be cancelled upon expiration of their term (e.g. after the month is up) with no penalty.

    • Contract memberships may be cancelled for any reason on a billing date (i.e. monthly) for the fee of the discount you received for signing the contract (e.g. if you use 2 months of a 3-month contract, you’ll be able to break it for $40 — the 2x$20 you saved by signing the contract.)

    • You can upgrade your membership at any time; e-mail contact@crossfitvirtuosity.com and we will pro-rate the remainder of the month.

    • You can downgrade your membership at the end of any membership month; e-mail contact@crossfitvirtuosity.com and we will set up the downgraded membership for your next renewal date.

Payment Policies

Things you should know about when and how you’ll be billed for your membership.

    • Monthly memberships renew on the same day of the month as your sign-up date (i.e. if you sign up on the 11th, you’ll be billed each month on the 11th.) Please contact us if you need to be billed on an alternative date.

    • For memberships where this is relevant, the week is Monday-Sunday.

    • All memberships will auto-renew unless you cancel according to the cancellation policy.

    • Failure to attend class does not relieve you of the obligation to pay for your membership.

    • We understand that cards are often lost / stolen / expire, and a charge will sometimes be declined. We ask that in this case, you provide us with updated billing information in a timely manner, which we define as within two weeks.

    • Should your requested payment method fail, and should you fail to specify a replacement method within two weeks, we reserve the right to charge any other payment method for you that we have on file.

    • Payments more than two weeks past due will be subject to a $20 administrative fee.

    • Should payment be made more than two weeks late 3 or more times, we will send the official CrossFit Virtuosity Dick Puncher to hunt you down. And also if you have a contract membership, you will have to pay the balance of the contract up front in order to continue.

Attendance Policies

What you should know about attending classes and private training sessions.

    • To ensure you will be able to attend class, you must reserve a spot via your phone app. Class reservations open 24 hours in advance.

    • For both classes and private training sessions, you should check into your class via your phone app or the iPad when you arrive at the gym.

    • For classes, reservations cancelled less than an hour prior to the start time will count against your membership, as it’s unlikely that someone else will be able to use that spot with such little advance notice.

    • For private training sessions, we have a strict 24-hour cancellation policy. If a confirmed appointment is cancelled with less than 24 hours notice, you will be charged for the session.  To reschedule an appointment with more than 24-hours notice, please contact your coach directly. 

    • For classes, we ask that you arrive 5 minutes prior to your class start time to ensure that we can begin promptly. For safety reasons (as you may have missed critical parts of the warm-up and/or workout briefing) if you arrive more than 10 minutes late, you may not be allowed into class.

    • For private training sessions, we ask that you arrive 5 minutes prior to your session start time to ensure that we can begin promptly. Should you be running late, your coach will do their best to provide you with as much training as possible in the remaining time, but will not run over the originally scheduled end time. 

  • You may engage in supplemental warm-up, skill practice and/or mobility in the 20 minutes before or after any class or private session subject to the following conditions:

    • The gym must be open (e.g. there is no supplemental training time prior to 6am or following 7:30pm class.)

    • Supplemental training is a complement to, not a replacement for, class/private session attendance.

    • Supplemental training may not interfere in any way with any class or private training session: it must not be in the way of class or private training, and class and private training have priority use of all equipment.

    • A coach may veto supplemental training at any time.

    For safety reasons, and because we do not believe that this is a good approach to training, barbell weightlifting and WODs may not be completed during this time.